Last Updated: September 16, 2026
Welcome to House of Rhinestone. These Terms & Conditions govern your use of our website and your purchase of products from us.
By accessing or using www.houseofrhinestone.in, placing an order, or purchasing a product from House of Rhinestone, you agree to these Terms & Conditions. Please read them carefully before using our website or placing an order.
1. About House of Rhinestone
House of Rhinestone is a lifestyle, gifting and personalised products brand offering rhinestone-studded and customised products for weddings, celebrations, décor, accessories and gifting.
For questions regarding these Terms & Conditions, you can contact us using the details provided at the end of this page.
2. Use of Our Website
You agree to use our website only for lawful purposes.
You must not:
Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorised access to our website or systems.
Copy, reproduce or misuse our website content without permission.
Interfere with the security or operation of the website.
Use our website to distribute harmful or malicious content.
Provide false or misleading information while placing an order.
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, dimensions and other information displayed on our website are accurate.
However, slight differences may occur due to:
Screen and device settings
Photography and lighting
Material characteristics
Handmade or detailed craftsmanship
Individual product variations
Such minor variations do not necessarily indicate that a product is defective.
We reserve the right to correct errors, update product information or make changes to product specifications where necessary.
4. Personalised & Custom Products
Certain House of Rhinestone products can be personalised or made according to customer requirements.
You are responsible for providing accurate information for personalisation, including:
Names
Initials
Dates
Messages
Spelling
Numbers
Other custom details
Please carefully check all personalisation information before submitting your order.
House of Rhinestone is not responsible for errors caused by incorrect information provided by the customer.
Once production of a personalised or custom product has started, changes may not be possible.
Because personalised products are created specifically for the customer, they may also be subject to different cancellation, return and refund conditions. Please refer to our Returns & Refund Policy for more information.
5. Product Availability
All products are subject to availability.
If a product becomes unavailable after you place an order, we will contact you and may offer an alternative product, revised delivery arrangement or refund, as appropriate.
We reserve the right to discontinue products or change product availability without prior notice.
6. Prices
All product prices displayed on our website are subject to change without prior notice.
The applicable price for an order is the price displayed at the time the order is placed, unless there is an obvious pricing or technical error.
Additional charges may apply for:
Shipping
Personalisation
Customisation
International delivery
Customs duties
Import taxes
Other applicable charges
Any applicable charges will be communicated or displayed where reasonably possible.
7. Orders
When you place an order through our website, you are making a request to purchase the selected product.
An order is considered accepted once we have confirmed the order.
We reserve the right to refuse, cancel or limit an order in certain circumstances, including:
Product availability issues
Incorrect pricing or product information
Suspected fraudulent activity
Incorrect customer information
Unavailability of required customisation materials
Other circumstances that prevent us from fulfilling the order
If we cancel an order after payment has been received, any eligible refund will be processed according to the applicable refund procedure.
8. Payment
Payment must be completed using the payment methods available on our website.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Payments may be processed through third-party payment service providers. Their own terms and conditions may also apply.
House of Rhinestone does not guarantee uninterrupted availability of any particular payment method.
9. Order Confirmation
After placing an order, you may receive an order confirmation through the contact information provided by you.
Please check your order confirmation carefully.
If you notice an incorrect delivery address, personalisation detail or other important information, contact us as soon as possible.
We cannot guarantee that changes can be made after an order has entered processing or production.
10. Shipping & Delivery
We aim to dispatch and deliver orders within the estimated timeframe communicated on the website or during the ordering process.
Delivery times may vary depending on:
Product type
Personalisation requirements
Order quantity
Destination
Courier availability
Customs clearance
Public holidays
Unforeseen delays
Estimated delivery times are not guaranteed unless specifically stated otherwise.
House of Rhinestone is not responsible for delays caused by circumstances beyond our reasonable control.
11. International Orders
House of Rhinestone may accept orders from customers outside India.
International customers may be responsible for customs duties, import taxes, local taxes, handling charges and other fees imposed by the destination country.
These charges are determined by the relevant authorities and are outside our control.
Customers are responsible for ensuring that products can legally be imported into their destination country.
12. Cancellation
For non-personalised products, cancellation requests should be made as soon as possible after placing the order.
Once an order has been processed, packed or shipped, cancellation may no longer be possible.
For personalised or custom-made products, cancellation may only be possible before production begins.
Once customisation or production has